What We Collect and Why It Matters
When you open an account, we collect the information you provide: your mobile number, chosen username, and the e-wallet identifier you use for DANA, OVO, or GoPay transactions. During active sessions, we log device type, browser session tokens, and IP address — this is how we
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detect unusual login attempts and keep your account from being accessed on an unrecognised device. Transaction records are retained to process withdrawals correctly and to resolve any payment disputes you raise with our support team. We also use cookies and similar session tools to remember your
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login state across devices, so returning to the lobby from your phone after a desktop session does not require you to start over. Data retention periods follow applicable local regulations; where local law in Indonesia requires a specific retention window, we apply that window. You have
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the right to request a copy of the data we hold on your account, and to ask us to correct inaccurate records. Availability of certain features depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.